Yohannes Berihu

Professional Summary

Highly accomplished Cybersecurity Leader and Technical Account Manager with 20+ years of experience spanning solutions architecture, client success, and strategic technical management. Proven expertise in vulnerability management, risk compliance, and cloud-based security platforms, with a strong track record of designing secure, scalable systems and leading cross-functional teams to deliver enterprise-grade solutions. Adept at translating complex technical concepts into measurable business value, fostering long-term client relationships, and driving product adoption for Fortune 500 and mid-market organizations.

Experience

Co-Founder & Security Consultant

Nexus Alliance LLC – San Ramon, CA

Dec 2023 – Present

Strategically advised diverse clients on cybersecurity strategy, regulatory compliance (e.g., PCI DSS, HIPAA, GDPR), and advanced technology adoption, leading to enhanced security postures and reduced risk exposure.
Conducted comprehensive vulnerability assessments and developed tailored mitigation plans, resulting in improved operational resilience for client environments.
Led the successful integration of advanced security tools and platforms (e.g., SIEM, EDR, specific cloud security solutions) to align with evolving regulatory frameworks and industry best practices.
Contributed significantly to business development, securing new client engagements and expanding service offerings, directly impacting revenue growth and market presence.

Qualys, Inc.

Foster City, CA

Dec 2006 – Oct 2023

Security Solutions Architect

Jan 2020 – Oct 2023

Served as a primary technical escalation point for Qualys Technical Account Managers, providing deep architectural guidance and resolving complex, high-priority client issues for Fortune 500 accounts.
Designed and implemented scalable security solutions using the Qualys platform across diverse hybrid and multi-cloud environments (AWS, Azure, GCP), optimizing client security posture and operational efficiency.
Drove strategic platform adoption by aligning Qualys product capabilities with specific enterprise security goals, resulting in increased feature utilization and client ROI.
Collaborated closely with product engineering and R&D teams to influence product roadmap based on direct client feedback and emerging security requirements.

Sr. Technical Account Manager - Enterprise

Mar 2016 – Jan 2020

Managed a portfolio of strategic enterprise accounts, ensuring seamless Qualys platform deployment, maximum return on investment, and fostering long-term client relationships.
Led critical escalation resolution, reducing mean-time-to-resolution by 23% and implementing proactive health checks and optimization strategies that boosted client satisfaction scores by 32%.
Orchestrated cross-functional collaboration between sales, engineering, and product teams to drive key feature enhancements, resolve technical roadblocks, and ensure client success.
Conducted quarterly business reviews (QBRs) and technical deep-dives for C-level executives, demonstrating platform value and identifying expansion opportunities.

Lead Technical Account Manager for SME

Jun 2013 – Mar 2016

Managed the SME team for the Western United States organization, overseeing performance and strategic initiatives.
Implemented new team-wide reporting metrics, improving visibility into client health and driving proactive engagement by 15%.
Coached and developed team members, resulting in a 20% increase in certified Qualys professionals within the region.

Technical Account Manager - SME

Sep 2011 – Jun 2013

Provided comprehensive technical guidance and support to midsize enterprise clients on Qualys platform optimization and vulnerability management.
Acted as the primary point of contact for complex technical issues, ensuring timely resolution and maintaining high client satisfaction.
Collaborated with clients to tailor Qualys solutions to their specific security needs, enhancing platform adoption and value.

Lead Technical Account Manager - SMB

Aug 2010 – Sep 2011

Led the SMB TAM team, providing strategic direction and operational oversight for client success initiatives.
Streamlined internal workflows for onboarding new clients, reducing setup time by 18% and improving initial client experience.
Facilitated knowledge sharing sessions and best practices among the team to enhance overall service delivery quality.

Technical Account Manager - SMB

Dec 2006 – Aug 2010

Managed the technical relationship for a portfolio of small to medium businesses, guiding them through Qualys platform adoption.
Provided hands-on technical support and strategic advice on vulnerability management, ensuring effective use of security solutions.
Conducted product demonstrations and technical presentations to new and existing clients, contributing to sales and retention goals.

Technical Support Manager

Prismiq, Inc. – San Mateo, CA

2002 – 2006

Managed and led a team of technical support specialists, ensuring high-quality client support and issue resolution.
Developed and implemented support processes that improved customer satisfaction and reduced average resolution times.
Collaborated with engineering teams to relay customer feedback and contribute to product improvements.

Technical Trainer

2Wire – San Jose, CA

2000 – 2002

Designed and delivered comprehensive technical training programs for internal staff and external partners on new products and technologies.
Developed training materials, including presentations, labs, and documentation, to ensure effective knowledge transfer.
Evaluated training effectiveness and adapted curriculum based on feedback and evolving technical requirements.

Education

University of California, Berkeley

Berkeley, CA

1994 – 2000

Activities: Cal Band
Activities: USCA President
Activities: Student Senator

Skills & Certifications

Cybersecurity & Compliance:

Vulnerability Management Risk Management Security Audits Network Security Cloud Security (AWS, Azure, GCP) Application Security Data Protection Identity & Access Management (IAM) Incident Response PCI DSS HIPAA NIST ISO 27001

Qualys Platform Expertise:

Qualys Vulnerability Management (VM) Policy Compliance (PC) Cloud Security Assessment & Management (CSAM) Web Application Scanning (WAS) Threat Protection Security Configuration Management (SCM)

Infrastructure & Tools:

SaaS CRM (Salesforce) Active Directory Windows Server Linux Mac OS X TCP/IP Firewalls Virtualization Endpoint Detection & Response (EDR) SIEM DLP Encryption Confluence Jira

Client Engagement & Business Strategy:

Technical Account Management Customer Success Strategic Consulting Pre-sales Engineering Client Onboarding Cross-functional Leadership Escalation Management Project Coordination Business Reviews (QBRs) Technical Training

Interests & Activities

USA Track & Field Certified Coach
Road Runners Club of America, Certified Running Coach
CPR and First Aid Certified